Our handling of personal information

  • Name, address, and name of the representative of the entity responsible for handling personal information

    kaonavi, inc.
    2-24-12 Shibuya, Shibuya-ku, Tokyo 150-6138
    Representative Director, President & Co-CEO Hiroyuki Sato

  • Personal Information Protection Administrator

    The corporate division
    Contact: SHIBUYA SCRAMBLE SQUARE 38F
    2-24-12 Shibuya, Shibuya-ku, Tokyo 150-6138

  • Purpose of Use of Personal Information

    We will use the personal information which you have input and which we have received for the following purposes:

    (1) Personal information provided by the member through the kaonavi campus online

    • Provide, manage, and operate the kaonavi service and the kaonavi campus online
    • Provide the necessary communication to the member for using the kaonavi campus online
    • Provide information about our products, services, events, and seminars by postal mail, telephone, email, and advertisement distribution(In the course of providing you with information, we may outsource a part of the handling of personal data to external contractors, such as ad-serving companies.)
    • Marketing activities, customer engagement activities, and other sales activities, such as usage proposals to members

    (2) Personal information about customers who participated in our PR activities, such as an event, seminar, or campaign

    • Operate and manage the provision of our services (including event and seminar co-sponsors, provision of participant information and questionnaire information to supporting companies and operation and management of campaigns)
    • Provide information about our products, services, events, and seminars by postal mail, telephone, email, and advertisement distribution(In the course of providing you with information, we may outsource a part of the handling of personal data to external contractors, such as ad-serving companies.)
    • Create, use, disclose, and provide statistical data about our services to the extent it is not possible to identify specific individuals
    • Improve and enhance our services and create, use, and provide marketing materials using data that has been processed so it can no longer be used to identify specific individuals

    (3) Personal information about customers who are considering using our services

    • Provide information about our services and respond to inquiries from customers
    • Perform work duties in relation to the above and contact the potential customers
    • Provide information about our products, services, events, and seminars by postal mail, telephone, email, and advertisement distribution
    • Create, use, disclose, and provide statistical data about our services to the extent that it is not possible to identify specific individuals
    • Improve and enhance our services and create, use, and provide marketing materials using data that has been processed so it can no longer be used to identify specific individuals

    (4) Personal information about persons who consider joining our company

    • Provide information about employment and job opportunities and communicate with applicants and persons who are interested in joining our company
    • Employment screening

(5) Personal information of persons who submitted an inquiry

  • Reply to and communicate in relation to the inquiry

  • Provision of personal information to third parties

    (1) Provision of personal information to third parties when holding an event or seminar
    When holding an event or seminar and we plan to provide personal information to a third party, such as a co-sponsor, we will do so after obtaining prior consent.

    • a) Information recipients
      Co-sponsors of the event or seminar
    • b) Purpose of use at the recipients
      • i) Provide information about our services and the services provided by the recipients
      • ii) Provide information about the products, services, events, and seminars of our company or the recipient by postal mail, telephone, and email
      • iii) Perform work duties in relation to the above, provide communication, carry out procedures, and respond to inquiries
    • c) Details of the personal information to be provided
      • i) Company name, name of the affiliated organization, name of the affiliated division, job title, such as the name of the position, name, address, telephone number, email address, and other contact information
      • ii) Other information acquired through events and seminars
      The above items do not include data stored by kaonavi.
    • d) Method of third-party provision
      Provide as a written document or data
    • e) In the event any matters not stipulated above occur, when obtaining consent for the third-party provision of personal information, the specific matters will be individually indicated in advance

    (2) In addition to the above, unless consent is obtained from the subject person or provision is conducted in accordance with the laws and regulations, acquired personal information will not be provided to third parties.

  • Contracting the handling of personal information

    All or part of the handling of acquired personal information may be contracted. External contractors will be an entity that conforms to the criteria set forth by the company. By concluding an agreement concerning the handling of personal information and grasping the status of handling of personal information by the contractor, the necessary and appropriate supervision will be provided for the security management of personal information.

  • Disclosure of Personal Information Subject to Disclosure & Point of Contact

    We will respond to your requests regarding: notification of the purpose of use of the personal information subject to disclosure that the Company has; disclosure of the personal information; correction, addition, or deletion of any content thereof; termination of use of personal information; and elimination of personal information (“Disclosure”). Please contact the Personal Information Complaints and Consultation Desk below. We will inform you of the procedures without delay.

  • Cautions on Inputting Personal Information

    We may be unable to respond to your inquiries if you have not filled in the required fields when making your inquiry.

  • Measures for Managing Personal Information Security

    We take the necessary and appropriate measures for the prevention and rectification of any leakage, destruction, or loss of the personal information we received, and for other management of personal information security. This website takes encryption measures using Secure Sockets Layer (SSL).

    Personal Information Complaints and Consultation Desk

    SHIBUYA SCRAMBLE SQUARE 38F
    2-24-12 Shibuya, Shibuya-ku, Tokyo 150-6138
    kaonavi, inc.
    Personal Information Protection Administrator:
    Personal Information Protection Manager, the corporate division
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